The Essence of Our Agreement
Welcome to Coralie. This website is our digital home where we share our craft.
By browsing our site or making a purchase, you’re joining our community and agreeing to the terms outlined below. We’ve kept things as clear as possible so you know exactly what to expect from us.
1. Our Creative Property
Every design, photograph, and description you see here is a labor of love by Coralie. We put a lot of heart into our collection, and we ask that you respect that. You may not reproduce, copy, or use any of our jewelry designs or brand content for commercial purposes without our written "go-ahead."
2. Shopping with Us
When you place an order, you’re confirming that you are of legal age in your jurisdiction.
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Pricing: We occasionally update our prices or adjust our collection offerings. While we try to avoid surprises, we reserve the right to change prices or discontinue pieces at any time.
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The Visuals & Color: We photograph our clothing to show every stitch and silhouette. However, because fabric can catch the light differently and digital screens vary; the exact shade of a garment may look slightly different in person than it does on your phone. Please note that natural fibers and specific dye lots can have very subtle variations that make your piece unique.
3. Orders & Shipping
We reserve the right to limit or decline orders if we suspect they are being bought for unauthorized resale. If there’s an issue with your order (like an address glitch or a stock shortage), we’ll reach out to your provided email immediately to find a solution.
4. Third-Party Tools & Links
Our store is hosted on Shopify, which provides the secure checkout you use. If we link to other sites (like a featured artist or a shipping carrier), please note that we don't control their specific policies.
Our Exchange & Return Philosophy
At Coralie, we create small-batch, intentional pieces. Because of the delicate and limited nature of the of , all sales are considered final. We encourage you to choose your pieces thoughtfully.
When We Step In (Our Promise)
If we made a mistake, we will fix it. We will offer an exchange or store credit if:
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Manufacturing Defects: Your piece arrived with a structural flaw.
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Shipping Errors: We sent you the wrong design, size, or metal finish.
The Timeline
At Coralie, we create small-batch, intentional apparel. Because of the delicate and limited nature of our collections, all sales are considered final. We encourage you to consult our sizing guides and choose your pieces thoughtfully.
When We Step In (Our Promise)
If we made a mistake, we will fix it. We will offer an exchange or store credit if:
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Manufacturing Defects: Your garment arrived with a structural flaw (e.g., a faulty zipper or seam).
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Shipping Errors: We sent you the wrong size, color, or style from what was ordered.
The Timeline
To be eligible for an exchange, please contact us within 7 days of delivery. The clothing must be unworn, unwashed, and in its original Coralie packaging with all tags attached. After 7 days, we are unable to process exchanges, so please try on your pieces as soon as they arrive!
Your Responsibility
We want your new favorites to reach you safely! Please double-check your shipping address at checkout. Coralie is not responsible for items sent to an incorrectly provided address. Likewise, since we provide detailed sizing charts, we cannot offer exchanges for "change of heart" or ordering the wrong size.
How to Start the Process
If there’s an issue with your order, please email us at hello@shopcoralie.com
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Use the subject: "Order # [Number] - Help Request"
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Include a clear photo showing the issue or the tag.
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Our team will get back to you within 24 hours with next steps.
Contact Us
For any questions regarding these terms or your jewelry, please reach out to our team at:
hello@shopcoralie.com